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Support
Need a hand with SOLONAS? Start with the quick checks below, or reach out directly. We respond fast.
Before You Contact Us
Most issues are resolved by checking these four things first.
- Watch is on watchOS 26+ and iPhone on iOS 26+
- NAS or WebDAV server is reachable on your network
- Correct Host, Port, Path, Username, and Password
- Folder path actually contains MP3 files
Common Issues
Can't connect
Try the full HTTPS URL in a browser first. If it prompts for login, your server is reachable.
https://your-nas.example.com:5006/music
Empty library
Verify the folder path exists on your NAS and contains MP3 files. Common paths:
/music
/Audio/MP3
/Shared/Library
Credentials fail
Try creating a dedicated read-only WebDAV user on your NAS. Avoid special characters in the username while testing.
Playback drops
Check Wi-Fi or cellular signal strength. On Synology, ensure the WebDAV service is enabled and not rate-limited.
Still Stuck?
We're here to help. Email us and we'll get back to you as quickly as we can.
Helpful to include:
- Watch model and watchOS version
- Your full server URL (host, port, path)
- Any error messages you saw
Helpful Resources
Get SOLONAS
Available free on the App Store for Apple Watch and iPhone.
Requires watchOS 26 or later and iOS 26 or later.