Support

Need a hand with SOLONAS? Start with the quick checks below, then reach out — we respond fast.

Need help with the SOLONAS Apple Watch MP3 player? Start here or contact us.

View FAQs Synology Setup
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Quick Checks

  • Watch is on watchOS 11.5+
  • NAS/WebDAV reachable on your network
  • Correct Host, Port, Path, Username, Password
  • Folder path actually contains MP3 files

Can’t connect

Try the full HTTPS URL in a browser first:

https://your-nas.example.com:5006/music

If it prompts for login, your server is reachable.

Empty library

Verify the Path exists and has MP3s:

/music
/Audio/MP3
/Shared/Library

Credentials fail

Try creating a dedicated read-only WebDAV user. Avoid special characters in username while testing.

Playback drops

Check Wi-Fi/cellular strength. On Synology, ensure WebDAV service is enabled and not rate-limited.

Still stuck?

We’re here to help.

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Helpful to include:

  • Watch model & watchOS version (e.g., 11.5)
  • Your full server URL (host/port/path)
  • Any error messages you saw
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