Support

Need a hand with SOLONAS? Start with the quick checks below, then reach out. We respond fast.

Need help with the SOLONAS Apple Watch MP3 player? Start here or contact us.

View FAQs Synology Setup
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SOLONAS support illustration with Apple Watch and iPhone

Quick Checks

  • Watch is on watchOS 26+
  • NAS/WebDAV reachable on your network
  • Correct Host, Port, Path, Username, Password
  • Folder path actually contains MP3 files

Can’t connect

Try the full HTTPS URL in a browser first:

https://your-nas.example.com:5006/music

If it prompts for login, your server is reachable.

Empty library

Verify the Path exists and has MP3s:

/music
/Audio/MP3
/Shared/Library

Credentials fail

Try creating a dedicated read-only WebDAV user. Avoid special characters in username while testing.

Playback drops

Check Wi-Fi/cellular strength. On Synology, ensure WebDAV service is enabled and not rate-limited.

Still stuck?

We’re here to help.

Email Support Browse FAQs

Helpful to include:

  • Watch model and watchOS version (for example, 11.5)
  • Your full server URL (host/port/path)
  • Any error messages you saw
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